hyatt residence club carmel highlands inn

#HYATT RESIDENCE CLUB CARMEL HIGHLANDS INN UPGRADE#
#HYATT RESIDENCE CLUB CARMEL HIGHLANDS INN PLUS#
#HYATT RESIDENCE CLUB CARMEL HIGHLANDS INN FREE#

That was, until I stayed at the nearby Carmel Valley Ranch (another Hyatt property in Carmel) the very next next night. With all that said, even with the glaring lack of communications about the dining situation, I was still willing to lay the majority of the blame on the pandemic. The property overall could probably use some remodeling or even a thorough “refreshing” Keurigs and Pharmacopia toiletries just don’t cut it at luxury Hyatt resorts in 2020.

#HYATT RESIDENCE CLUB CARMEL HIGHLANDS INN UPGRADE#

With no dining and plenty of unoccupied units, you’d think the least they could do for Hyatt elites was give them a basic upgrade with a decent view. On the negative side, the room was dusty and the large spider-web in the corner told me the unit hadn’t been cleaned in some time. The fireplace and wooden deck were perfect for the area. The room was exactly what I expected for a coastal retreat.

#HYATT RESIDENCE CLUB CARMEL HIGHLANDS INN PLUS#

On the plus side, the hotel had a great location. Worse, by sending an email stating dining options would be available during our stay, the lack of food options really felt more like a very expensive bait-and-switch at 30,000 points. I’ll be fair and chalk some of our disappointment up to the fact that we stayed during the pandemic.īut with that said, there was no excuse for Hyatt not to have communicated the closure of all dining options at the time of booking or, at the very least, during check-in. Unfortunately, that was not our experience. Other guests and travel bloggers have long given rave reviews about the Hyatt Carmel Highlands, like Matthew Klint from liveandletsfly who called it his “favorite Hyatt hotel in California”. The HRC front desk The Bottom-Line Review: Hyatt Carmel Highlands, Overlooking Big Sur Coast In fact, upon booking, I didn’t know if we’d be credited with a stay at “Hyatt” or “Hyatt Residence Club” (for World of Hyatt “Brand-Explorer” free-night award purposes). The Hyatt Carmel Highlands, Overlooking Big Sur Coast, confusingly shares the same property with the Highlands Inn, a Hyatt Residence Club. The Sunset Lounge was closed for service during the pandemic (although you could still hangout here “BYOB-style”).

I took one last shot on the Uber Eats app, and luckily found the only local spot that was still open and taking orders (we had burgers and tacos if you were curious).īut the damage was done. I quickly pulled up the Postmates and Doordash apps, but found all the local restaurants closed at 8:00 p.m. and we had no idea where we were going to find dinner. And two, I wasn’t told of this at the time of booking nor was I told during my check-in when I could have made alternate dinner arrangements. One, I just dropped 30,000 points on a stay at a secluded property with no dining options available to me, for dinner or breakfast. It’s at this point my feelings about this stay changed, irreparably, for two reasons. That was the response I got from the front desk. This seemed unbelievable to me, and moreover, something that should have been communicated to me BEFORE I arrived.Īt that point, I pulled out my phone and pulled up the email I received from the Hyatt Carmel Highlands that listed all the things to do at the property during the pandemic, and there it was in black and white, “dining at the award-winning restaurant”. “Well, what about breakfast? Where will that be?” I was then told that breakfast would not be available during my stay. I then inquired if there were any other dinner options at the hotel. As we arrived, I realized it was closed (although I was not informed of the closure during booking or check-in).Ĭonfused, I inquired at the front desk and was told that the California Market at Pacific’s Edge was closed for dinner. It’s no wonder the property’s best views of the Big Sur Coast were found here.ĭining at the California Market at Pacific’s EdgeĪround 7:30 p.m., we headed over to grab dinner at the California Market at Pacific’s Edge I had heard rave reviews about.

The Main Lodge was beautifully impressive, clean and cozy.

#HYATT RESIDENCE CLUB CARMEL HIGHLANDS INN FREE#

The firewood for the rooms (and fire pits) was free and plentiful and housed in this mini-shack by the pool. There was small fire pit near the pool, but it looked like it could have used some tidying-up. The pool was right outside our unit, but it was closed due to the pandemic (it was too cold anyways). This was probably the best feature of the room. Now that’s a Carmel sunset! The Fireplace

Hyatt residence club carmel highlands inn